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  #1  
Old 28-07-2009, 02:48 PM
Junior Member
 
Real Name: Andrew
Join Date: Jul 2009
Location: Bristol, UK
Posts: 12
Exclamation Wheres My Skin...?

Hi, I made a purchase some time ago for a skin called Chat Fusion and received an email welcoming me to the forums and site. Also PayPal email. However where do i download the Skin from...? I have checked my Junk Folder and theres no emails from you and i was not directed to any download section when i made the purchase.

Can you please advise. Thanks.

Regards

Wrams
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  #2  
Old 28-07-2009, 07:56 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
Posts: 1,811
Re: Wheres My Skin...?

Hello,

Apologies for the delay in getting your download activated. You should be able to get your skin here: http://www.vbskinzone.com/members/

Thanks
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  #3  
Old 28-07-2009, 08:45 PM
Junior Member
 
Real Name: Andrew
Join Date: Jul 2009
Location: Bristol, UK
Posts: 12
Re: Wheres My Skin...?

Thank you.
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  #4  
Old 26-02-2010, 11:54 PM
Junior Member
 
Join Date: Feb 2010
Posts: 3
Re: Wheres My Skin...?

This needs to be more clear. Users should receive an auto-generated email or something with instructions.
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  #5  
Old 27-02-2010, 09:29 PM
Member
 
Real Name: James
Join Date: Apr 2008
Location: New Zealand
Posts: 83
Re: Wheres My Skin...?

It's not that hard to think to click on the "Customers" link at the top?
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  #6  
Old 28-02-2010, 09:26 AM
Junior Member
 
Join Date: Feb 2010
Posts: 3
Re: Wheres My Skin...?

Quote:
Originally Posted by Stubbed View Post
It's not that hard to think to click on the "Customers" link at the top?
No, clicking on that isn't hard. But it's confusing for customers when you click "Purchase" and then it doesn't tell you what to do next. I was expecting an email with a download link or at least instructions. Even when I DID click on customers, it took a while for my account to be activated first, which made it more confusing because it looked like there was nothing there.

I'm just trying to help and wanted you to understand my slightly unpleasant experience.
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  #7  
Old 28-02-2010, 03:08 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
Posts: 1,811
Re: Wheres My Skin...?

Hello,

I am aware of the issue. It's certainly something that'll be fixed soon when we upgrade the site for our vB4 skins.

Thanks for your patience.
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  #8  
Old 30-04-2010, 10:40 PM
Junior Member
 
Join Date: Apr 2010
Posts: 2
Re: Wheres My Skin...?

I have same issue here.
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  #9  
Old 30-04-2010, 11:16 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
Posts: 1,811
Re: Wheres My Skin...?

Hello,

I've activated your account. You should have access to the members area now.

Thanks
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  #10  
Old 23-09-2010, 01:45 AM
Member
 
Join Date: Sep 2010
Posts: 1
Re: Wheres My Skin...?

Can you please activate our account. We have waited over 2 weeks for our skin and this is getting RIDICULOUS.
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