Customers SupportDocumentation




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  #1  
Old 16-07-2009, 10:27 PM
SB5 SB5 is offline
Junior Member
 
Join Date: Jul 2008
Posts: 20
Can't access the customer area

I purchased the Red Carbon theme a year ago... I tried to get into the customer area to download the 3.8.3 version but it won't let me. I assume my license is up? How much is a renewal?

Thanks
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  #2  
Old 16-07-2009, 10:35 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
Posts: 1,811
Re: Can't access the customer area

Hello,

Please see this announcement: Licensing System Upgrade

Thanks
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  #3  
Old 17-07-2009, 12:06 AM
SB5 SB5 is offline
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Join Date: Jul 2008
Posts: 20
Re: Can't access the customer area

Thanks for the reply.

I logged in and it show my license is still active, however, when I click the downloads link under manage, it says "there are no downloads available."

Also, in my account it says I have several invoices due... this must of been an error when I purchased a license last July. I tried deleting them but I couldn't.
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  #4  
Old 17-07-2009, 02:54 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
Posts: 1,811
Re: Can't access the customer area

Hello,

The invoice will probably be an error. If you read the announcement again you'll see we are migrating to a new system and you must fill in a form to get your licenses transferred.

Once your licenses have been treansferred you will be able to download them here: http://www.vbskinzone.com/members/
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  #5  
Old 17-07-2009, 07:22 PM
SB5 SB5 is offline
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Join Date: Jul 2008
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Re: Can't access the customer area

ahhh my bad... I should of read it more thoroughly.
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  #6  
Old 17-07-2009, 09:55 PM
vBulletin Skin Zone Staff
 
Join Date: May 2007
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Re: Can't access the customer area

No problem, I'll transfer your license ASAP
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